PRIVACY POLICY

Chattball, LLC

Effective Date: October 10, 2026

1. Introduction

Chattball, LLC (“Chattball,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, making reservations, purchasing services, or participating in activities at our facility.

This Privacy Policy explains how we collect, use, disclose, and protect information associated with our website, online booking services, training programs, and related business operations.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

When you make a reservation, purchase a training package, register for a program, or contact us, we may collect:

Name
Email address
Telephone number
Billing information
Reservation and purchase history
Athlete information provided by parents or guardians
Other information voluntarily submitted through our website or booking platform

Payment Information

Payments may be processed through our third-party booking and payment service providers.

Chattball does not intentionally collect or store complete payment card numbers on its own website servers. Payment information submitted through third-party services is handled according to those providers' applicable privacy and security practices.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser and device type
Pages visited
Date and time of website visits
Referring websites
General geographic information derived from IP addresses

The information collected depends on the technologies and services enabled on our website.

3. How We Use Your Information

We may use personal information to:

Process and manage facility reservations
Provide batting cage rentals, training sessions, and other services
Administer training packages and team programs
Process payments and maintain transaction records
Communicate reservation confirmations, reminders, cancellations, and schedule changes
Respond to questions and customer service requests
Send promotional communications where permitted by law
Improve our website, facility operations, and customer experience
Maintain facility safety and security
Comply with applicable laws and legal obligations

We do not sell personal information to third parties for monetary compensation.

4. Online Booking and Third-Party Services

Chattball uses third-party technology providers to support online reservations, scheduling, payments, and other business operations.

Our online booking services are provided through Swift, which may collect and process personal information necessary to complete reservations, administer accounts, and process transactions.

When you use these services, your information may also be subject to the applicable provider's privacy policy and terms of service.

Chattball may also use third-party providers for website hosting, email communications, website analytics, and advertising.

We encourage customers to review the privacy policies of third-party services they use.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember user preferences, measure website performance, and understand visitor interactions.

Depending on the services enabled, third-party analytics or advertising providers may collect information about website usage.

You can generally manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will provide appropriate choices or obtain consent before using nonessential tracking technologies.

6. Marketing Communications

Chattball may communicate with customers about:

Special promotions and discounts
New training programs and services
Facility announcements
Upcoming events
Other Chattball-related news

Promotional email communications will include an appropriate method to unsubscribe when required by law.

Customers may also request removal from promotional email lists by contacting us.

Opting out of marketing communications does not prevent us from sending necessary transactional messages, including reservation confirmations and important service updates.

7. Children's Privacy

Chattball provides baseball and softball training services that may involve athletes under the age of 18.

We expect parents or legal guardians to provide or authorize the submission of personal information when registering minors for our services.

Our website is not intended to independently solicit personal information from children under 13 without appropriate parental authorization.

We do not knowingly collect personal information directly from children under 13 in violation of applicable law.

If we become aware that information has been collected improperly, we will take appropriate steps to address the situation, including deletion when required.

Parents or guardians who have questions about information associated with their children may contact us using the information below.

8. Sharing of Information

We may disclose personal information to trusted third parties when reasonably necessary to operate our business, including:

Online booking and scheduling providers
Payment processors
Website hosting and technical support providers
Email and customer communication providers
Professional advisers and service providers
Government authorities or law enforcement when legally required

We may also disclose information when reasonably necessary to protect the rights, property, or safety of Chattball, our customers, or others.

We do not authorize service providers to use personal information for unrelated purposes except as permitted by their agreements with us or applicable law.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers are encouraged to protect their account credentials and notify us if they suspect unauthorized activity involving their Chattball reservations or accounts.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and fulfill legitimate business purposes.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer needed, we will take reasonable steps to delete, de-identify, or securely dispose of it, subject to applicable requirements.

11. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the ability to request access, correction, or deletion.

You may contact Chattball to:

Ask what personal information we maintain about you
Request correction of inaccurate information
Request deletion of information, subject to applicable exceptions
Opt out of promotional email communications
Ask questions about our privacy practices

We may need to verify your identity before fulfilling certain requests.

Some information may need to be retained for legal, accounting, safety, or legitimate business purposes.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, booking platforms, social media services, or other external resources.

Chattball is not responsible for the privacy practices or content of websites operated by third parties.

We encourage visitors to review the privacy policies of external websites before providing personal information.

13. Changes to This Privacy Policy

Chattball may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

Updates will be posted on our website with a revised effective date.

We encourage visitors to review this policy periodically.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact:

Chattball, LLC

Fort Oglethorpe, Georgia

Website: [Insert official website address]

Email: [Insert customer service email]

Telephone: [Insert business telephone number]